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IT Systems Maintenance
 Network
Intelligence provides a comprehensive post installation
maintenance service to compliment our help desk and
facilities management services.
Managing the transition from implementation commissioning
and hand-over we then provide our Clients with a holistic
maintenance capability that both manages and enhances
the services by 3rd parties.
Most companies have maintenance contracts in place
with either hardware
manufactures or 3rd party maintainers.
Determining that a particular component has failed
in a complex multi-vendor environment can be a time
consuming activity, with support companies only willing
to dispatch an engineer/ component once a high level
of diagnosis has taken place.
Network Intelligence provides engineering services
with faster response times than that of most hardware
maintainers.
Our technical support staff are thus often on site
identifying where a particular fault may be and providing
diagnostic information to the hardware maintainer/s
prior to their own engineers arriving within their contracted
period.
Our technicians frequently take on a collaborative
role between hardware/
software vendors where dependencies exist between a
‘system’ that is
maintained by more than one supplier.
This ‘cross-system’ diagnosis helps our clients
to avoid the typical blame culture of 3rd party maintenance
environments and NIL operates both as an independent
maintenance provider as well as, effectively, a prime
contractor.
In essence Network Intelligence bridges the gap between
the high expectation
clients are given during the sales and installation
phases of projects and
the real-time housekeeping required to maintain the
high availability of
systems to meet business objectives.
Another aspect of our professional management services,
our IT Systems Maintenance facilities ensure that the
perceptions of what technology can deliver actually
become reality.
• 3rd party contract administration and management
• Cross–platform diagnosis
• Scheduled preventative visits
• Computer room services
• LAN and WAN hardware
• Server hardware
• Desktop, printer and fax hardware
• Telephony platforms
• AV systems
• Remote PC and server solutions
• Cabling infrastructure
• Security systems
• Peripheral supply
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